IT Support Technician

San Diego, CA

Full Time

Entry Level

Quick Position Facts!

Location: San Diego, CA at our wonderful G2 Ops office

Work Setting: In person, with telework opportunity upon approval

Looking to Start: August 2025

Salary Range: $50,000 – $70,000 plus benefits

Openings: 1 Full-Time Role

Knowledge Requirements:

Microsoft Office 365
Windows 11
Ticketing systems
AI tools like ChatGPT
Desktop and hardware troubleshooting
Basic networking concepts
Application deployment and support
Device management

Years of Industry Experience: 2 years of relevant experience

Security Clearance Requirement: Must be able to obtain and maintain Active DoD Secret Clearance

What makes someone choose one company over another? Pay, benefits, training, work satisfaction, culture? What if you can have it all? At G2 Ops, we have extremely competitive pay and benefits but that is not even the best part. Our culture is what sets us apart from other companies. With us, you will not be another payroll number or a cog in the machine. We provide great value to our customers by working as a team and ensuring every member is set up for success. Our team approach allows for each member to not only provide value with their expertise but also gives them the opportunity to cross-train in other areas in which they have an interest.

Embracing AI. At G2 Ops, we don’t just talk about AI—we use it. Our recent company-wide AI usage survey shows over 75% of our team is actively engaging with AI tools, making us a leader in real-world adoption among engineering, cybersecurity, and defense firms. Led by our Director of Operations for Production, the initiative has already identified clear, actionable ways for every role—technical and operational—to harness AI effectively. From engineering automation to proposal generation and risk modeling, G2 Ops is embedding AI directly into how we work.

We’re now launching the next phase: AI playbooks, secure tooling aligned with government security protocols, and real-time support for hands-on use across all departments. At G2 Ops, you'll not only work with cutting-edge technology, you'll help define how it's applied in real mission environments.

Want to work where AI isn’t hype, but habit? Join us.

Let's talk salary. The annual salary range for this position is $50,000 to $70,000, based on your qualifications. We also offer a competitive benefits package and have fringe benefits offered throughout the year. The benefits package value ranges from $13,000 for a single employee, and up to $28,000 for an employee and their family. With company standard annual performance reviews in place, plus excellence awards for recognition, your performance will be rewarded and appreciated, we promise!

So, you want to work from home? Let's be honest, remote work is not always all it's cut out to be. At G2 Ops, we offer a flexible schedule to meet the needs of our employees and customers. Due to the classification level of the projects we support, we are not able to offer fully remote opportunities at this time. As a Defense Contractor, we are frequently working with sensitive material, and therefore, we need to ensure where you access your work is secure.

You will have a shiny desk at our G2 Ops office and the ability to telework with prior approval.

Here's the thing, we have worked very hard to create an awesome culture where our employees get to come to a collaborative, exciting office environment and we want you to join the fun!

Still not convinced? Allow us to elaborate. For this opportunity, we are seeking a highly motivated, team-oriented IT Support Technician. This exciting position is your gateway to a broad range of IT experiences, from desktop support and troubleshooting to cybersecurity compliance and AI-driven process improvement. You’ll be immersed in our West Coast operations, supporting systems that keep our employees productive and our mission moving forward.

What does this mean to you?

We’re seeking a motivated and methodical IT Support Technician to join our San Diego team. This isn’t just a break/fix role—you’ll be directly responsible for keeping our systems running smoothly and securely across the organization. On any given day, you might be monitoring and triaging tickets in our IT support system, resolving complex desktop or peripheral issues, or configuring new laptops and workstations to meet company security standards. You’ll work hands-on with tools like Microsoft 365, Intune, EntraID, Jira, and Windows 11, supporting users across multiple departments and ensuring that each device is fully compliant with internal cybersecurity policies.

What sets this role apart is how closely it aligns with innovation. You’ll actively leverage AI tools such as ChatGPT to enhance the way we work—drafting smarter responses to common issues, automating recurring tasks, and even exploring predictive maintenance solutions. We’re not waiting for the future of IT; we’re building it—and you’ll help lead the charge. Beyond daily operations, you’ll also take part in special projects designed to optimize IT processes and improve the employee experience company-wide. Whether it’s advising a teammate on software usage or identifying patterns in support data to improve system reliability, your insight will shape the way we deliver IT services.

You’ll be joining a highly collaborative team that values initiative, attention to detail, and clear communication. If you enjoy solving real-world problems, interacting with both technical and non-technical staff, and being trusted to own your work with a strong sense of accountability, this is the opportunity for you.

Lastly, as we are working for the DoD, we are beholden to some requirements. The ideal candidate would already possess an active DoD Secret level clearance and have hands-on experience with core systems such as Windows 11 and Microsoft Office 365. An associate degree or at least two years of relevant experience is required, though a combination of training and professional exposure will also be considered. A background or interest in cybersecurity is highly desirable.

Quick Reminder, We are seeking a full-time team member. The continuation of outside employment shall not constitute a conflict with the company’s interest, including performing work for a customer or competitor.

Congratulations, you made it all the way to the end of this job posting! We look forward to learning more about you!

Benefits

100% company-paid insurance for medical, dental, and vision for eligible employees and family members
100% company-paid insurance for life, short-term (STD) and long-term disability (LTD) for eligible employees
401(K) Plan with discretionary employer matching
10 paid holidays
Paid time off (PTO)
Educational assistance
Work/life balance
Family-oriented culture
Competitive salaries

About G2 Ops, Inc.

G2 Ops, Inc. is a small business with big capabilities in cyber security architectural analysis, model-based systems engineering (MBSE), and strategic consulting in support of both government and commercial clients across the globe. As a trusted and reliable government contractor, we deliver cyber security & systems engineering support for integrated DoD weapons, communications, intelligence, and other mission-critical systems. In the commercial space, we provide business solutions analysis, strategic planning, and training and development services to a variety of public and private sector businesses and organizations. Through innovative solutions, exceptional employees, top-tier analytical capabilities, and a customer-centered focus, G2 Ops has established a reputation for service excellence and innovation.

G2 Ops, Inc. is an Equal Opportunity Employer

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Please note: Due to the classification level of the projects we support, we are not able to offer fully remote opportunities at this time. We have worked very hard to create an awesome culture where our employees get to come to a collaborative, exciting office environment and we want you to join the fun!

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